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How do I reset my Health Service Connection?
A reset of your health service connection may be needed if permissions need to be changed, to solve issues where no recent data has been collected or to reconnect to health services. Please follow these steps:You may have completed the first 2 steps below in the app already.
Reset Connection Steps
1) Login to the app and go to the 'Health Hub'.2) Tap the double arrow icon at the top right and then tap the 'RESET' or 'CONNECT' button in the popup that appears.
3) Once processed, you should get a confirmation message and a link to this FAQ.
4) Follow these steps depending on your previous health service connection:
Not Connected
If CereSkills was previously being used without health features, log out and back into the app and complete the Health section.
Fitbit
If CereSkills was connected to your Fitbit app and a Fitbit compatible smart watch, please follow these steps:
1) Open your Fitbit app and go to your profile at the top right. Tap 'Your Data in Fitbit'.
2) Find 'Connected apps' and tap 'Manage connected apps'.
3) On the next screen if there is a 'CereSkills' entry, tap 'Disconnect'.
4) Delete the CereSkills app on your device and reinstall it from the Google Play Store.
5) Log back in to the app and complete the Health section that appears.
Garmin Connect
If CereSkills was connected to your Garmin Connect app and a Garmin smart watch, please follow these steps:
1) Open your Garmin Connect app and go to 'More' at the bottom right. Scroll down and tap 'Settings'.
2) Tap 'Connected apps'.
3) On the next screen if there is a 'CereSkills' entry, select it to see more information.
4) Tap 'Disconnect'.
5) Delete the CereSkills app on your device and reinstall it from the Google Play Store.
6) Log back in to the app and complete the Health section that appears.
Apple Health
If CereSkills was connected to your Apple Health app and an Apple Watch, please follow these steps:
1) Delete the CereSkills app on your device and reinstall it from the Apple App Store.
2) Log back in to the app and complete the Health section that appears.